Schedule Your Service Request

Same-Day Service Often Available.
Local Technicians. Real Solutions.

Get your security system working perfectly with help from San Antonio's most experienced service team.

Why Choose
LAW Security

4.9 ⭐⭐⭐⭐⭐

on Google with 275+ Reviews

10,000+ SA Families Protected

24/7 Local

Monitoring

Trusted by 60+ SA Builders

BBB A+ Rated

Family Owned & Operated Since 1981

Service Request Form

Tell Us How We Can Help

First Name

Last Name

Email

Phone Number

Service Address

Company

Are You a Current LAW Security Customer?

YES - I have monitoring service

NO - I need service on existing equipment

NOT SURE - I may have inherited a system

If Current Customer, Your Account Phone Number

Describe the Problem

Scheduling Preferences

Emergency - System completely down, needs immediate attention

Urgent - System working but has problems, prefer same-day service

Standard - System mostly working, can schedule within a few days

Routine - No rush, can schedule at convenience

Preferred Time

Morning (10 AM -1 PM)

Afternoon (1 PM - 5 PM)

Any Time - I'm Flexible

First Choice

Second Choice

Any Day Works - I'm Flexible with Dates

Property Access Information

Gate Code (If applicable)

Parking Instructions

Special Entry Instructions

Will Someone Be Home During Service?

Yes - I'll be there

Yes - Someone else will be there

No - Please call before arriving

Not sure - Depends on appointment time

Pets on Property? Required

No pets

Dogs - Will secure during service

Cats - Will secure during service

Other pets - Will secure during service

Please call first - Need to arrange pet care

Additional Information

Equipment Information (if known)

Previous Service History

Never had service

Recent service by LAW Security

Previous service by other company

Self-installed/maintained

Special Requests or Concerns

Thank you for your submission! We've received your service request, and our team is reviewing the details. A member of LAW Security will reach out shortly to confirm your appointment, gather any additional information if needed, and walk you through what to expect next. We appreciate you choosing LAW Security. Your safety is our priority.

Before Your Appointment

Confirmation call: We'll call to confirm your appointment
Technician introduction - You'll get your technician's name and contact info
Time window: 1-2 hour arrival window provided
Preparation tips: Any special preparation needed

During Your Service

Professional technician: Licensed, background-checked, uniformed
Complete diagnosis: Thorough system evaluation
Clear explanation: Understanding what's wrong and how to fix it
Written estimate: For any parts or additional work needed
System testing: Ensuring everything works properly before leaving

After Service

System training: Refresher on system operation if needed
Follow-up: Check-in to ensure everything is working well

Built-In Service Benefits

Diagnostic and troubleshooting
System testing and optimization
Basic adjustments and settings
User training and instruction
Sensor cleaning and adjustment

Additional Charges May Apply

Equipment replacement (sensors, detectors, cameras)
Major system upgrades or additions
Damage from misuse or environmental factors
Non-warranty equipment outside coverage period
Travel fees for locations outside primary service area

Always Provided Upfront

Written estimates before any paid work
Clear explanation of what's covered vs. what costs extra
No surprise charges - you approve all work first
Competitive pricing with quality parts and service

Same-Day Service Often Available:

All of San Antonio city limits
Stone Oak, Medical Center, Alamo Heights
Helotes, Leon Valley, Windcrest
Downtown, Southtown, Westover Hills

Next-Day Service*:

Boerne, New Braunfels, Seguin
Schertz, Cibolo, Fair Oaks Ranch
Castroville, Floresville, Bulverde
Canyon Lake, Garden Ridge

Not sure if we service your area? Submit the request anyway - we're always expanding our coverage!

*Please note that out-of-town surcharges may apply for locations beyond our standard service radius. Contact us to confirm availability and pricing for your area.