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Why Choose
LAW Security
4.9 ⭐⭐⭐⭐⭐
on Google with 275+ Reviews
10,000+ SA Families Protected
24/7 Local
Monitoring
Trusted by 60+ SA Builders
BBB A+ Rated
Family Owned & Operated Since 1981
Support Options
Emergency Support (24/7)
For Current Customers: Urgent Issues Only
Call: (210) 340-0306
Emergency situations:
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Security system completely down
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Alarm sounding and won't stop
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Break-in or attempted break-in
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Fire or CO detector issues
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System showing trouble signals
Our Response:
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Immediate phone support
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Remote diagnostics when possible
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Emergency technician dispatch if needed
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Coordination with monitoring center
Remote Support
Many Issues Can Be Fixed Instantly
We can help remotely with:
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Mobile app troubleshooting
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User code management
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System settings adjustment
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Smart home device setup
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Camera viewing problems
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Notification settings
Advantages of remote support:
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Instant resolution for many issues
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No appointment needed
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Free for current customers
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Available during business hours
Self-Help Resources
Most Common Solutions
System Won't Arm:
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Check all doors and windows are closed
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Ensure motion detectors aren't triggered
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Verify all sensors show "ready"
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Check for low battery warnings
False Alarms:
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Test all door/window sensors
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Check for loose contacts
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Ensure pets aren't triggering motion detectors
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Verify entry/exit delay settings
Mobile App Issues:
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Check internet/cellular connection
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Force close and restart app
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Log out and log back in
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Update app to latest version
Camera Problems:
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Check Wi-Fi connection strength
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Verify camera power connection
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Clean camera lens
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Restart router if needed'
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Billing and Account Questions
We can help with:
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Payment questions and methods
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Account information updates
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Service plan changes
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Moving your system
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Contract questions
Contact Options:
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Phone: (210) 340-0306
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Email: Service@LAWSecurity.com
Account Support
Moving Your System
We'll Help You Relocate
Services for customers:
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System removal from old location
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New property security assessment
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Professional reinstallation
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System testing and training
Moving process:
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Give us 30-day notice
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Schedule removal appointment
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New property assessment
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Professional reinstallation
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Complete system testing
Why LAW Security Support is Different
Local Advantage
Real San Antonio Technicians
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Local technicians who live right here in San Antonio
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Hands on experience with local homes and layouts
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Know the challenges our climate brings
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Relationships built face to face, not through call centers
Industry Leading Response
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Fast, often same-day service
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Local inventory, fewer delays
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Always local, never outsourced
Comprehensive Knowledge
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45+ years protecting San Antonio
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10,000+ local systems installed and serviced
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All major equipment brands supported
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City wide experience, neighborhood by neighborhood